Refund Policy

Fresh Quality Solutions

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused

  • In the same condition as received

  • In its original packaging

  • Must include a receipt or proof of purchase

Please do not send items back to the manufacturer.

Partial refunds may be granted if the item:

  • Is not in original condition

  • Is damaged due to reasons not caused by us

Refunds (If Applicable)

Once your returned item is received and inspected, we will notify you via email about approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • It will reflect within 5–7 working days

Refund Processing Time

Once the returned item is delivered to our warehouse, the refund will be initiated on the same day.
Refunds typically reflect within 5–7 working days, depending on your bank or payment provider.

If a refund is delayed, please contact:

📧 info.qualityfresh@gmail.com

Cash on Delivery (COD) Refunds

If your payment was made via Cash on Delivery, we will request your bank account details to process the refund.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank — processing times may vary

If the issue persists, email us at:
📧

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.📧 info.qualityfresh@gmail.com

 

Cancellation Policy

Fresh Quality Solutions Private Limited allows customers to cancel orders within 7 days timeframe.

  1. Order Cancellation by Customer
    Customers may cancel an order before it has been processed or dispatched by contacting customer support or through the order management section of the website.

  2. Cancellation by the Company
    Fresh Quality Solutions Private Limited reserves the right to cancel any order due to reasons including but not limited to:

• Product unavailability
• Pricing or listing errors
• Payment authorization failure
• Suspected fraudulent transactions

  1. Refund for Cancelled Orders
    If a prepaid order is cancelled successfully, the refund will be initiated to the original payment method within a reasonable processing time.

Gifts

If an item was marked as a gift, the refund will be issued as store credit once the return is received.

If the gift was shipped to the buyer, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs.
Shipping fees are non-refundable.

If a refund is approved, return shipping costs may be deducted.

For items above ₹300, we recommend using a trackable shipping service.
We cannot guarantee receipt of returned items.

Contact Us

For refund or return questions, contact:

📧 info.qualityfresh@gmail.com